Terms and Conditions

Any use by you of this site is subject to your acceptance of the terms and conditions set out in this legal notice. Please also see our separate privacy statement and our cookie policy. If you do not accept these terms and conditions please leave the site now. We may modify these conditions at any time and any such modifications are effective immediately from the time they are included on the website. You agree to review these conditions regularly to ensure you are aware of any changes made to them.

1. General information

Nannycare is a private limited company based at:

1a Bakery Court, London End, Beaconsfield, Bucks HP9 2FN

Nannycare Ltd is referred to in these Conditions as ‘Nannycare Ltd’, ‘Nannycare’, ‘we’, ‘us’ and ‘our’.

Our VAT number is 589730486 and our company number 02606575 with registered office at 80-83 Long Lane, London, England EC1A 9ET

2. You must be over 16 years of age

This site is directed at adults in the United Kingdom and is not intended for children under the age of 16.

3. Privacy

The information that we obtain through your use of the site, whether collected through the Customer Careline process, or submitted by you in e-forms, on social media, via the telephone or otherwise, is subject to our Privacy Policy. That Privacy Policy addresses our collection and use of the data you provide to us, including your rights relative to that information. Please review the Privacy Policy before you use the site. By accessing and/or using the site, you will be deemed to have accepted the terms and conditions of the Privacy Policy. If you are unwilling to accept the terms and conditions of the Privacy Policy, you must immediately cease using the site.

4. Customer service

Customer Service provides an opportunity for users to ask questions and both receive and exchange information with us. We accept no liability in respect of any material submitted by users but this does not affect your statutory rights under GDPR, or any other applicable data protection legislation or regulation from time to time.

5. Compliance with laws

You agree to comply with all laws applicable to your use of the site. You also agree that you will not use the site in any way to impersonate any person or entity;

  • falsely state or otherwise misrepresent your affiliation with any person or entity;
  • disrupt the normal flow of dialogue or otherwise act in a manner that negatively affects other users' ability to engage in real-time exchanges;
  • interfere with, disrupt, or harm in any way the site or servers or networks connected to the site;
  • electronically stalk or otherwise harass another user of the site;
  • engage in any activities that would violate the personal privacy rights of others, including but not limited to collecting and distributing information about other users of the site without their permission, except as permitted by applicable law;
  • use the site in violation of any applicable laws or regulations,
  • send unsolicited mass communications;
  • post or transmit material that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or privacy or which may be detrimental to our reputation or to the reputation of any third party, cause annoyance or inconvenience;
  • send mail bombs, trojan horses, viruses or other disruptive programs or code; and/or
  • violate the security of the site or engage in unauthorised decompilation and/or decryption of protected materials.

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone posting any material in breach of these Conditions. Any breach of these Conditions may lead to us reporting your activities to your internet service provider, your employer, the Police, relevant authorities and/or to legal action being taken against you.

6. Other legal notices

There are other legal notices on areas of this site which relate to your use of such areas, such as our Privacy Policy statement.

7. Ownership and intellectual property rights

This site is owned by us. All right, title to, and interest in the content available via the site, in the site's look and feel, the underlying software, any sound, images, designs, trademarks, service marks, and trade names displayed on the site, and the site URLs, are the property of Nannycare Ltd and are protected by copyrights, trademarks, patents, or other proprietary rights and laws.

All trademarks, service marks, logos and designs used on this site, whether registered or unregistered, are owned by us, other companies within our group or other third parties. You may not use or display any trademarks, service marks, logos or designs owned by us, our affiliates or otherwise appearing on the site, without the prior written consent of us or the relevant third party.

We grant you a non-exclusive, non-transferable, revocable and limited license to view, copy, and distribute content retrieved from the site only for your personal, non-commercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the content. You may not use or modify any content available via the site in any other manner or for any other purpose without our prior written permission. All rights not expressly granted in these Conditions are expressly reserved to us.

8. Other websites and links to other websites

The site, or third parties on the site, may provide links to other sites and/or resources, including advertisers, over which we have no control. These links are provided solely as a convenience to users to the site and should not be construed as an endorsement by us of content, items, or services on those third-party websites. You access and use such sites, including the content, items, or services on those sites, solely at your own risk. We make no representations or warranties with respect to the content, personal information collection practices, ownership, or legality of any such linked websites. You agree that we have no responsibility or liability for the availability of such external sites or resources, or for the content, advertising, products, or other materials available through such sites or resources.

We shall have no liability to you for any loss or damage suffered by you as a result of linking to any site from the site to the maximum extent permitted by law.

9. Nannycare expert resources

We have a customer service Careline available with access via email, telephone and social media on Facebook to cover frequently asked questions. We will respond to enquiries according to information provided by you, but we do not offer specific medical advice and you should consult your GP or a healthcare professional should you need this.

10. Viruses

Please note that viruses and similar destructive programs are an inherent risk of communication via the internet. We will use our reasonable endeavours to prevent contamination of any material sent to you with any virus or similar destructive code.

We do not, to the maximum extent permitted by law, accept any liability for any viruses or similar destructive code which may infect computer equipment and/or software used by you, as a result of your accessing our site and/or any other communication via the internet between you and ourselves.

It is your responsibility to scan what you choose to download from our site to ensure that it is free of such items as viruses, worms, Trojan horses and other similar destructive code.

11. Service access disclaimer of warranties with respect to site

The site is provided on an ‘as is’ and ‘as available’ basis. We expressly disclaim all warranties of any kind, whether express or implied, including, without limitation, any warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not make any warranty that the site will meet your requirements, or that access to the site will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. We make no warranties as to the results that may be obtained from the use of the site or as to the accuracy, quality, or reliability of any information obtained through the site.

We may at any time modify, discontinue, or suspend operation of this site, or any part thereof, temporarily or permanently, without notice to , but we are under no obligation to update the website.

Any content downloaded or otherwise obtained through the site is used at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such content. You should always verify the information set out in the site with independent authorities before acting on it.

We do not have any obligation to pre-screen, edit, or remove any content provided by users that is posted on or available through the site. However, we will have the right (but not the obligation), in our sole discretion and for any reason, to pre-screen, edit, refuse to accept, remove, or move any such content.

12. Limitations of liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage (including but not limited to direct, indirect, economic or consequential loss or damage, or any loss of income, profits, goodwill and/or business) suffered by you as a result of your use of the site or of any materials provided on it or downloaded from it or your inability to use this site or any error in the provision of this site or any computer virus transmitted through this site whether such loss or damage arises in contract, tort (including negligence) or otherwise and even if we are expressly informed of the possibility of such loss or damage.

Nothing in these Conditions shall exclude or limit our liability for (i) death or personal injury due to our negligence or (ii) for any liability which is due to fraud or (iii) any other liability which we are not permitted to exclude or limit as a matter of law.

13. Indemnification

You agree to indemnify and hold harmless us, our directors, officers, employees, agents, and affiliates, from and against any and all liability, damages, losses, claims, expenses of any kind (including, without limitation, reasonable attorneys' fees) directly or indirectly related to your breach of these Conditions.

14. Severability

If any provision of these Conditions is found by a court or other binding authority to be invalid, you agree that every attempt shall be made to give effect to the parties' intentions as reflected in that provision, and the remaining provisions contained in these Conditions shall continue in full force and effect.

15. Applicable law

These Conditions and the resolution of any dispute related to these Conditions or the site shall be governed by and construed in accordance with English law without giving effect to any principles of conflicts of law. Any legal action or proceeding between us and you related to these Conditions shall be brought exclusively in a court of competent jurisdiction in the United Kingdom, and you agree to submit to the personal and exclusive jurisdiction of such courts.

16. Contact information

If you have any questions or concerns with respect to these Conditions or the site you may contact a representative of Nannycare by e-mail at admin@nannycare.co.uk

Or by post to:

1a Bakery Court, London End, Beaconsfield, Bucks HP9 2FN

17. Offers and promotions

Any offers and promotions communicated via the site are to be available to UK residents only and are subject to availability.

18. Online dispute resolution for consumer disputes under Regulation (EU) No. 524/2013

Disputes concerning contractual obligations stemming from online sales or service contracts between a consumer and a trader can be brought to the EU Online Dispute Resolution Platform (ODR Platform).  The ODR Platform provided by the EU facilitates the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and traders online.  The ODR Platform is accessible under:http://ec.europa.eu/consumers/odr/

19. Modifications to Conditions

We reserve the right to change and update these terms and conditions without notice, as we deem appropriate.