We’re here to help | UK 0800 328 5826 | ROI 1800 937 375 | Email Nannycare

We’re here to help | UK 0800 328 5826
ROI 1800 937 375 | Email Nannycare

Your questions answered

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If you have a question that isn’t listed here, please get in touch via our Careline on UK 0800 328 5826, ROI 1800 937 375 and we’ll be happy to help.

New to Nannycare

You can be assured that Nannycare is safe for your baby. A high-quality clinical trial with Nannycare infant formula convinced the European Food Safety Authority and the UK Government to amend legislation to recognise goat milk formula, giving it equal status to cow’s milk formula¹ ².

¹ ZHOU et al (2014). Nut adequacy of GMIF: BJN 111: 1641-1651

² Regulation (EU) 2016/127

Nannycare formulas are supported by multiple clinical studies123456 and we continue to invest in and lead the world in goat milk formula research.

1 J Paediatr Child Health (2005) 41, 564

2 Nutr Res Pract (2011) 5, 308

3 Brit J Nutr (2014) 111, 1641

4 Appl Environ Microbiol (2013) 79, 3040

5 JPGN (2015) 61, 367

6 Brit J Nutr (2020) 123, 402

Nannycare formulas have a delicious, creamy taste your little one will really enjoy (without the aroma often associated with goat milk). This is thanks to our premium Nannycare goat milk and gentle processing. In fact, taste trials in 5 European countries showed most mothers ‘Preferred the pleasant taste over the market leaders’.

No, there can be differences in the protein profile of the goat milk base itself, and in the way it is processed.

Most goat milk is produced primarily for the very popular cheese market. In contrast, our special Nannycare goats are selected and nurtured to produce milk which is more suited to feeding babies, within a Co-operative of 71 farms in some of New Zealand’s richest pastures. All farms have high-quality, uniform standards and their sole focus is to produce the best quality goat milk only for use in making baby formula. The care they take even extends to gentle transportation of the milk to ensure its nutritional integrity is maintained. Nannycare formulas are then made in a world class facility, purpose-built, solely for making goat milk formula.

Our formulas are made from 100% natural, full cream, Nannycare premium goat milk with the addition of important, vital ingredients. There is no skimmed milk or whey in our formulas. Because of this they are significantly less processed than most other formulas with less heat treatment and fewer synthetic additions. We also, in general, avoid non-essential (optional) ingredients as these can place an extra burden on the baby’s delicate, developing system and we believe it is better to keep it simple and gentle for baby.

From time to time non-essential (or optional) ingredients are approved by the European Food Safety for addition to formula over and above those which are compulsory by law. This means there is recognition that these optional ingredients may be of potential value for a certain purpose but, while safe to add to food, there is yet a limited body of evidence. If eventually the body of research becomes substantial enough so that it is clear all formulas should add it (plus the optimum amount to add is also clear), then this would generally also be the point at which it would become compulsory for everyone to add in the amounts specified and included in legislation. It is not always the case that optional ingredients are proved to be needed and made compulsory, so the situation may be unclear for many years. We believe it is better to keep it simple and gentle for baby and in general avoid non-essential ingredients.
Goats are much smaller than cows and produce less milk. They are also farmed on a smaller scale. Hence goat milk is more expensive to produce than cow’s milk. You might notice that the price of ordinary goat milk in a supermarket is at least double that of cow’s milk. We make our Nannycare formulas from 100% full cream goat milk base and process it gently, minimising heat and synthetic additives. While this adds to our production costs, we believe it to be important to deliver a minimally processed formula which helps to protect and retain nutrients.

We always recommend speaking to your healthcare professional before making changes to your little one’s diet.

It can be a good idea to introduce new formula gradually to give tiny tummies time to adjust.

If your baby has a minor feeding issue such as colic, crying or not settling, and you are thinking of switching, then Nannycare (based on goat milk) may be more likely to help than switching to another cow’s milk brand, simply because goat milk has natural differences to cow’s milk.

Always consult your healthcare professional before switching.

Note: Goat milk formula should not be given to infants with a cow’s milk protein allergy unless under the direction of a suitably qualified healthcare professional.

We always recommend speaking to your healthcare professional before switching formula.

It can be a good idea to introduce new formula gradually (over about a week) to give tiny tummies time to adjust. You could start with one feed in the morning on Day 1, increasing to two the following day and so on, until you have completely switched over.

In general, there is a period of time for your baby to ‘settle’ into its new feed, but if you have any concerns, we recommend speaking to your healthcare professional.

The best way is to gradually replace previous Nannycare formula with new Nannycare formula over 3-7 days. Start by replacing one scoop of current formula with the new formula when making up your baby’s bottle. After 1 or 2 days replace another of the scoops with the new formula, until eventually all the scoops are from the new formula.

Preparation/Storage

Because all powdered milks are not sterile it is important to follow all preparation instructions on the pack very carefully. Refer to formula labels or to the Product section of our website for full details.

Ingredients/Nutrition

Nannycare goat milk formulas are just as safe and suitable for your baby as cow’s milk formula¹ meeting all the same legislation² so you can be completely sure that it meets all your baby’s nutritional needs for healthy growth and development.

¹ ZHOU et al (2014). Nut adequacy of GMIF: BJN 111: 1641-1651

² Regulation (EU) 2016/ 127

There are important advantages in using full cream goat milk as the basis for our formulas. Firstly, it means our formulas can be minimally processed. This helps to ensure that the essential nutrients and elements, which work naturally together in the original milk, are protected.

It also means we can minimise the addition of synthetic ingredients to meet regulatory levels.

A further important advantage is the inclusion of the natural milk fat. This means that the naturally occurring Milk Fat Globule Membrane (MFGM) is retained. This is an important component of the milk fat found naturally in breast milk. Other formulas frequently replace the milk fat by using skimmed milk and adding vegetable oils instead. While we still also add some vegetable oils, the addition is minimised as they are only needed to further augment the naturally occurring milk fat to bring overall fatty acid levels up to mimic those naturally found in breast milk.

While Nannycare formulas are not certified ‘organic’, the premium goat milk we use to make our formulas is produced by a Co-operative of New Zealand farmers to exceptionally high standards. They share many of the same philosophies as organic farming in minimising the use of veterinary drugs and agrichemicals. Should antibiotics be used, and only where necessary for the wellbeing of the animals, the individual goat is removed from the herd and not replaced until their milk tests clear. It is also good to be aware that EU & UK regulations are extremely strict on levels of pesticides in all baby formula because of its obvious use with babies. To meet legislation there must be no detectable levels of pesticide residue in all infant or follow-on formula (whether organic or not), a standard which we, of course, meet.

Yes, Nannycare goat milk naturally contains only A2 beta casein.

We have never used palm oil in any of our Nannycare formulas so all our formulas are 100% palm oil free.

No, our Nannycare formulas do not contain nuts.

The only form of sugar in our formulas is lactose. This is the naturally occurring milk sugar found in our full cream goat milk. Breast milk naturally contains very high levels of lactose, higher than either cow’s or goat milk. We therefore augment naturally occurring levels by adding further lactose as an ingredient to increase levels overall to mimic those naturally found in breast milk.

Nannycare formulas do not contain sucrose, glucose syrups or maltodextrin.

Omega 3 is naturally present in the goat milk and is further enhanced by the addition of DHA, which is marine fish oil sourced, to deliver the amount required by legislation.

The ingredients used in Nannycare are not genetically modified and do not contain or consist of any genetically modified organisms.

Goat milk naturally contains oligosaccharides which are similar in structure to human milk oligosaccharides. In our Nannycare goat milk, oligosaccharides naturally occur at ten times the natural levels in cow’s milk.

Dietary/Health Requirements

Goat milk formula should not be given to infants with cow’s milk protein allergy unless under the direction of a suitably qualified healthcare professional.

We recommend speaking to your healthcare professional before making any changes to your little one’s diet.

It can be better to slowly introduce new formula to allow your baby’s tummy time to adjust.

If your baby has minor feeding issues such as colic, crying or not settling and you are thinking of switching, then Nannycare goat milk formula may be more likely to help than switching to another cow’s milk brand. This is because of the natural differences between cow’s and goat milk. Always discuss with your healthcare professional before switching.

Note: Goat milk formula should not be given to infants with cow’s milk protein allergy unless under the direction of a suitably qualified healthcare professional.

Constipation can be one of the changes experienced by any switching of the diet, including changing formulas, although it can also be caused by dehydration or a minor illness such as a cold.

It is important to make sure you’re making up the formula correctly as adding too much powder or too little could cause a problem.

There are some simple ways in which you can help ease your baby’s discomfort:

  • Give your baby boiled, cooled water to drink in between feeds if you’re formula feeding, but don’t dilute formula by adding extra water.
  • Use a little baby oil to gently massage your baby’s tummy in a clockwise direction – but make sure your baby seems relaxed and comfortable.
  • Move your baby’s legs in a cycling motion to gently encourage the natural gut process.
  • A warm bath can encourage bowel movements. Once dry, apply some cream or petroleum jelly around their bottom to soothe and prevent soreness.

Note: If the constipation persists for more than a day or two, your baby is distressed or straining to pass stools, you should consult your health visitor or GP.

Nannycare products are Halal registered in New Zealand where they are made.

Nannycare is based on full cream goat milk and hence is not vegan.

Nannycare products cannot claim vegetarian status only because of the added ingredient ‘lactose’. The lactose level in human milk is substantially higher than in either cow’s or goat milk. While there is naturally occurring lactose in the goat milk itself, this need. The lactose which is added as an ingredient in the Nannycare formula comes from the whey fraction of cow’s milk but is highly refined to ensure it contains no cows’ milk protein. Part of the refining process to produce the ingredient ‘lactose’ involves using rennet, and whilst it is only used down-the-chain in the manufacturing process (and in no way is an ingredient in the formula itself), it is an animal product, so Nannycare products cannot claim to be vegetarian. Whilst vegetarian lactose does exist, the difficulty is with sourcing it consistently and in sufficient quantity. This is an industry-wide issue and the reason why most baby formulas are not vegetarian.

No, Nannycare has not gone through the registration process so is not certified as Kosher.

Products/Stages/New Packaging

Nannycare formulas have been carefully adjusted to provide the nutrition needed to support your baby’s healthy growth and development at each stage as specified for each individual formula.

Each stage is tailored to provide the nutrition needed to support the particular age group and has been carefully adjusted to meet your baby’s developing needs. Stage 2 has higher levels of Vitamin D, Calcium, Phosphorus and Iron (than Stage 1), but the differences are less relevant if your baby is having a good, varied weaning diet.

You can choose to use Stage 1 (First infant milk) up to 12 months of age or choose to move on to Stage 2 (Follow on milk) from 6 months. Please note, Stage 2 is only suitable for babies from 6 months old.

We recently introduced a new look can with a refreshed, more contemporary design for our updated formula with DHA added. New rules applied to all formulas manufactured from 22 February 2020.

Because of supply chain timings, it may be some months before all tins on-shelf eventually switch over to the new formula. In the meantime, you may see both tins on-shelf and can be assured that both are fine to use. Both original and new packs are the same high quality you can expect from Nannycare, with the same creamy mild taste.

The new rules which included the addition of DHA applied to all formulas manufactured from 22 February 2020. We can assure Mums and Dads that all necessary changes have been made to our Nannycare formulas. Because of supply chain timings, it may still be some months before all tins on-shelf eventually switch over to the new formula (in our new look tins). In the meantime, you may see both tins on shelf. Both original and new packs are the same high quality you can expect from Nannycare, with the same creamy mild taste.

It can be a good idea to change over gradually. Start by replacing one scoop with the new formulation and after 1 or 2 days replace another scoop until fully changing over to new formula in 3-7 days. Your little one should tolerate the changeover well since both formulas are essentially very similar with the same Nannycare mild and creamy taste that babies really enjoy.

We recommend contacting your healthcare professional if you need any further advice.

Your little one should tolerate the changeover well since both formulas have essentially the same composition and the same mild and creamy Nannycare taste. If possible, it can be a good idea to change over gradually. Start by replacing one scoop with the new formula and after 1 or 2 days replace another scoop, until fully changing over to new formula in 3-7 days.

We recommend contacting your healthcare professional if you need any further advice.

There may be a very slight difference in taste and smell but your little one is unlikely to notice as both formulas are essentially very similar. You can still be assured of the lovely delicate, mild and creamy taste that Nannycare babies really enjoy.

No, we do not offer any ‘ready to drink’ products. Our Nannycare ethos is to keep our formulas as unprocessed as possible without adding non-essential ingredients. Ready to Drink products are usually manufactured using Ultra Heat Treatment (UHT) with stabilising agents required. Also, the delicate nature of the proteins and fats in goat milk would be negatively affected by going through the UHT process and this is another compelling reason we have chosen not to go down this route.

We don’t currently produce samples of our products as this is a sensitive area in the formula milk industry and it is not legal to provide samples of the Stage 1 milk. It is however more economical, if you need to buy the Stage 1 milk, to try the smaller 400g size (suitable from birth to 12 months). This smaller size is available at Boots.com, Ocado.com or at Amazon. When ordering from Amazon choose ‘free delivery by Amazon’ or Prime if you subscribe to that, so you can be sure that the product is supplied by Nannycare. The smaller 400g can has smooth sides, not ridged like the 900g, so be careful to check the details and image to make sure that you are purchasing the smaller size.

You could also order direct from your local pharmacy for delivery the next day.

Each tin of Nannycare has a maximum sell-by period of 30 months.

There should be a best before date on the base of each can.

Please note that once opened, the tin should be used within 4 weeks.

Nannycare has a longer expiration date than most other formulas because it is packed in hermetically sealed tins, not because there is anything artificially extending its shelf life.

We take great care in the production of the milk and the formulas and this also extends to the quality of the packaging.

Manufacture/Sourcing/The Environment

Nannycare formulas are manufactured in New Zealand based around a Co-Operative of farms dedicated to producing goat milk which is especially suited for babies and young children. The quality of the goat milk base is extremely important to us as not all goat milks are the same; most goat milk is made primarily for the cheese industry and can have a less suitable protein profile. The production of our Nannycare formulas are then carried out in world-class facilities, owned by the same Co-Operative, so the whole process is carried out in-house to the highest standards.

Stockists

We understand availability is a key priority for mum and we work hard to get Nannycare stocked in as many stores as possible. Our products are now available in 260 Tesco stores. We are also available in selected Boots stores, Waitrose, Asda, Morrison’s and in Tesco Ireland. We are also now stocked by Amazon and Ocado. In addition, any pharmacy can order Nannycare formula for you, for collection the next day.